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What does help desk technician do

by sreelatha

Many people who wish to pursue a career inIT and engineeringlook for an entry level role, which often involves desk work. A help desk technician must be proficient in identifying and rectifying IT issues, but the level of experience required is relatively low, making this is a great platform for career progression.

Working as a help desk technician affords the opportunity to develop and hone skills, learn on the job and build confidence in interacting with employees and customers. The day to day demands of the job vary, and over the course of even a year of experience, a desk technician will learn a huge amount. They may come across new systems, new technologies and new ways of working, all of which will set them up for the future.

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